There is some flexibility with the training week- We need at least 2 days on-site during that week so we can get you set up with the IT equipment, the remaining 3 days could be trainedremotely, although we do prefer to do this in person, where possible.
If you're a skilled listener who has the ability to efficiently resolve issues, then we want to hear from you as our client is growing its customer service team by hiring a dedicated Complaints Handler.
A great career move for a customer-focused Complaints Handler, this position will play a key role in enhancing the customer journey and is suited to a candidate who can strike the balance and enjoys delivering outcomes that benefit both the customer and company.
Founded over three decades ago and headquartered in Birmingham, this manufacturer and retailer has grown organically and now serves customers across the UK.
Suited to a customer-focused Customer Service Advisor that is renowned for delivering a seamless service, this is a fantastic opening within a family-run business.
Always putting the customer at the heart, this firm places great importance on the customer journey and ensures their experience is always 5-star!
The way they achieve this is by bringing out the best in their people and showing them how much they are valued and appreciated, which is supported by their family-feel culture where everyone is heard.
Our mission is to make insurance easier and better value for customers.We currently have an exciting opportunities to join our Birmingham based Motor Fulfilment team as a Motor Claims Support Advisor, on full-time and permanent basis.Purpose of RoleOur Motor Claims Support Advisors provide support and manage the external engineers (motor field) team's workload by being responsible for arranging inspections of vehicles following a motor claim.
Playing a pivotal role in our customers experience, our Liaisons ensure we are utilising our engineering field force effectively by organising efficient routes, whilst providing high levels of customer service.
Direct Line Group is one of the top tier motor, home and small business insurers in the UK and home to some of the nation's best-known brands: Direct Line, Churchill, Privilege and Green Flag.