Weekend Customer Services Advisor (Remote)
National Living Wage
Location:
**Remote:**After a week's training (Mon-Friday at our Support Centre in Hams Hall Distribution Park, Coleshill), this will be a remote based position.
There is some flexibility with the training week- We need at least 2 days on-site during that week so we can get you set up with the IT equipment, the remaining 3 days could be trainedremotely, although we do prefer to do this in person, where possible.
Hours:
Working Pattern:
- Saturday: 8:45 - 12:45
- Sunday: 9:45 - 1:45
Why The Works?
We don't just sell products. We inspire reading, learning, creativity and play.
You sell the paint that turns someone into an artist. You provide the book that unleashes an inner author. You supply the games that help bring families together. You give someone the puzzle book that reconnects someone with a late family member's memory.
You never know who someone will become. So with your passion, and our products, you will help ignite the spark in helping people unleash their creativity, find new passions, hobbies, or rekindle fond memories.
The unseen possibilities are limitless, and it all starts with you.
Become a Customer Services Advisor
You'll be the captain of making smooth-sailing customer order requests a walk in the park, so they're left wide-eyed and bewondered by the sheer awesomeness of their experience with you.
Handling online orders, general queries and working with other departments such as our supply chain, to follow up on customer orders is all part of the amazing service you'll be providing.
But that's not all – you're also the superhero of turning frowns upside down by handling any complaints and turning them into positive resolutions, so that our customers become your biggest fans after your magical touch.
You're the bridge between what's on our customers minds, and how we're able to support them.
Your Mission
- Email & Call Maestro: You'll be the speedy responder, turning emails and calls into lightning-fast conversations that leave customers wowed by your ninja-like efficiency.
- Master of Enquiries: Whether it's an order update, a product question, or a mind-boggling tech issue, you'll be the go-to guru, turning even the trickiest queries into a breeze.
- Refunds & Returns: Transforming refund and return requests into moments of "Wow, that was easy!" is your specialty. You'll make customers feel like they've hit the jackpot of smooth transactions.
- Teamwork Champion: You're not just a lone ranger – you'll be the bridge between our awesome internal squads and external partners. Think of yourself as the ultimate collaborator!
Skills/Behaviours That Will Set You Apart
- Quick Study: You're a dab hand at picking up new things, especially when it comes to computers and Excel.
- Genuine Desire: You're all about crafting amazing experiences for every customer, leaving them with smiles that last.
- Empathy Expert: Building rapport and connecting with customers is your second nature. You know how to make them feel understood.
- Problem-Solving Pro: Tough situations? No sweat! You tackle challenges head-on and work your magic to uncover solutions.
- Passion Unleashed: Your heart beats for exceptional customer service. You're the embodiment of enthusiasm and care.
- Customer Champ: You've danced in the customer service arena before, bringing your expertise and dedication to the forefront.
Experience that will set you apart
- Customer Service: You've got some good experience and stories tell about delivering an amazing customer service experience in a retail, hospitality, call centre or similar environment
Our PERKS really are ‘The Works'
- 25% Colleague Discount! - Plus, exclusive Double Discount days!
- MyWorks - Access exclusive online discounts across hundreds of retailers, holidays, utilities deals, tech and more!
- Holiday – 33 days including bank holidays.
- Can-Do Academy - Grow your skills and career with instant access to further training and development in areas that interest you.
- Wagestream - Claim early access to 50% of your wages as you earn them – for when ‘life' happens!
- Share Scheme - Unleash your inner Monopoly mogul and own a piece of The Works!
- 24/7 support for you and your family - Through our partnership with the Retail Trust who provide an Employee Assistance Programme and so much more!
- Healthcare Cash Plan – To support your everyday healthcare costs
- And loads more! – Long Service Awards, pension, life assurance, Cycle to Work and optional charity giving.
Our Purpose
To inspire reading, learning, creativity and play.
Our Values
We are Crafty | We are Caring | We are Can-do
We Listen. We Care
Each year, we run an anonymous colleague engagement survey. This is so important for us to hear your feedback and suggestions. We want to know what's going great, and what needs a couple of tweaks to help make The Works the best place you've ever worked! You'll have opportunity to help give us that direction.
Promoting Diversity, Inclusion, and Applying Reasonable Adjustments
At The Works, we are proud to have an inclusive culture where everyone truly feels able to be themselves. Our roles are open to all, including under-represented groups such as ethnic minorities, people with disabilities, carers & members of the LGBTQ+ community (including those who identify as lesbian, gay, bi, trans, non-binary, or use another term).
We are open to discussions around working hours and flexible working. And, where possible, we'll try to support this. If you need reasonable adjustments to apply for this role, please contact and we'll be happy to help!