Reporting to the Head of Customer Support, my client is seeking a dynamic and experienced Customer Excellence Manager to join their team.
The successful candidate will play a crucial role in ensuring the highest standards of customer service and risk management across all aspects of their operations.
This senior management role will be responsible for overseeing and managing the Managers who lead our Quality Auditing (QA) team, Complaints team, technical and Credit Risk team.
A varied role covering all elements of administration and telephone based work, you will respond to queries from individuals in the business and clients, providing responses.
Our client is looking for two individuals to join their existing team where you will work on a temp to perm basis, providing full support to the wider business.
You will need to be fully IT proficient, have excellent attention to detail and be confident to be on the phones.
Our client, based in modern central Reigate offices, is seeking an Operations Administrator to join their dynamic and growing team on an initial 6-month contract.
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