We recognise that this working pattern may not suit everyone, and may consider an alternative working pattern where possible.To ensure we can support our customers and store colleagues, our operating hours are:
Customer Service AdvisorContract: PermanentSalary: £23,463Working hours: 25 - 37.5 hoursA typical shift pattern that allows for two full weekends off in a 4-week rotation.
For example, week 1 you'll work 44 hours spread across 6 days, week 2 you'll work 31 hours over 4 days.
They are a dynamic team, working to deliver a differentiated, competitive and customer led range in store.The team are accountable for delivering the sales and profit budget using the key levers of range, price, promotions and distribution to delight our customers enabling them to feel good'.
Our Category team are at the heart of our business and play a critical role creating compelling reasons for customers to shop at Boots.
Leading by example and advocating our business beliefs, values, and vision What you'll need to have A true passion for the customer experience and finding ways to enhance customer journeys Collate and act upon feedback, and be the lead on "the voice of the customer" Experience in large scale transformation projects An influential communicator who enjoys building presentations, and presenting their work to large scale audiences Experience in complaints management up to and including executive level A keen eye for detail who can analyse data and solve problemsIt would be great if you also have Experience of working within contact centre(s) and or retail environmentOur benefits Boots Retirement Savings Plan Discretionary annual bonus Generous employee discounts Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more.We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at rewards.
Customer Excellence Partner Recruitment Partner: Jim TrusslerThis is an exciting new role to Boots Opticians, which is based in our Nottingham Support Office, and will report into the Customer Operations Manager.The Customer Excellence Partner must have a great passion for customer excellence, and strive to enhance our customer journeys and overall experience.About the role Responsible for tracking, monitoring, and analysing all customer feedback, to identify opportunities to enhance our customer journey and experience Managing relationships with customer feedback-centric partners/suppliers, working collaboratively to ensure we are maximising visibility, and understand all customer feedback Liaising and collaborating with key internal and external stakeholders, ensuring we are sharing customer insights with relevant areas and influencing continuous improvement Continuous collation of all customer insight and metrics, and the production of visual presentations to be shared with key stakeholders at MD level and above Be the voice of the customer advocate across the business, striving for customer excellence Proactive and positive approach to change and collaboration, supporting the wider customer operations team as and when required Potential to grow remit and manage a customer focused team in the future.
Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.Why Boots OpticiansAt Boots Opticians, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential.
As customers are changing, so are we: focusing on really understanding our customers' needs and making the most of our great products and services to optimise the online shopping experience and drive growth.
We currently have eCommerce Trading Assistant vacancies in our beauty digital team.
Closing Date: 4th August 2024Location: Nottingham Support OfficeContract: PermanentRecruitment Partner: Samantha BramhallRecruitment ResourcerAs part of our Support Office Recruitment team, reporting into the Team Lead, we have a fantastic opportunity that has arisen to join us as a Resourcer.The role of the Resourcer makes a huge contribution to our people strategy and ensures we are recruiting great talent for our Support Office roles through direct sourcing and talent pooling candidates, whilst building our brand within the external market.
Direct sourcing on LinkedIn, referrals, other relevant job boards.
Key responsibilities include: Working with Recruitment Partners to establish the candidate requirements for vacancies Sourcing external candidates through multiple methods e.g.
As a Customer Value Manager on a 12 month fixed term contract, you will work with the business to understand the value of our customers in the Residential and SME sectors.
Your primary focus will be to support in-depth analysis, develop business cases, identify opportunities for enhancing customer value, and oversee the management of the value model to ensure data accuracy.
This role is pivotal in ensuring that our business strategies align with maximising customer value and fostering long-term customer relationships.
This is a hybrid role with an expectation of a 50/50 split between the offices in Ruddington and working from home
At this established manufacturing business, you'll find the cutting-edge technology, world-class expertise and endless advancement opportunities you'd expect from a multi-national industry leader.
You'll find them all in an environment that embraces diversity in people and opinions, moves decision making to the point of impact, and celebrates your success.
A brand new and exciting position to join the Central Operations Process Loss team as a Loss Specialist to help us drive down losses in our stores but also process fails upstream in the warehouse.