We are looking for passionate complaint handlers who want to find fair outcomes for customers to join a motor finance provider in Cardiff.
You will be communicating with the customer and third parties to understand the situation in detail, reviewing facts and evidence, and concluding the outcome in a final letter.
You will be expected to work fulltime from the office in
Complete support and assistance to those with more complex enquiries with still be available over traditional channels and the team advoke for all citizen needs.
The highly acclaimed team provide a customer focused response on a range of Council services through multiple channels of access including web contacts, Live Chat and social media with a new focus on assisting citizens to confidently utilize a growing suite of digital services available within Cardiff Council and develop digital capabilities.
We currently have a number of opportunities to join our team at Cardiff Council's Contact Centre; Connect to Cardiff (C2C).