We are seeking an experienced and dynamic Triage Engineerto join our helpdesk team
You will be responsible for providing first response to client tickets, including phone calls, emails, implementing first time fixes, following escalation procedures and monitoring daily tasks, all withing contracted service levels.
This role primarily serves as the first point of call for all customers.
Working in the contact centre, you will assist with the allocation of responsive repair jobs and ensure records are accurately maintained of the jobs undertaken.
Our client who provides construction services is looking for a candidate who is confident completing administration, communicating with tenants, the local council to coordinate repairs and maintenance services.