Description
Service Administrator at a Leading Assistive Technology Company
Are you passionate about helping others and solving problems with empathy? Do you thrive in a fast-paced, customer-focused environment?
We're partnering with a leading assistive technology company, seeking a Service Administrator to join their growing team in Havant. This is an exciting opportunity for someone who excels at troubleshooting and delivering exceptional customer service. If you're looking to join a company that improves lives nationwide, we want to hear from you!
What can this role offer you?
�? Long-Term Stability: Join a well-established company offering job security and career progression.
�? Career Growth Potential: Opportunities to develop and grow within the business, with a focus on continuous personal development.
?? Collaborative, Supportive Culture: Work in a friendly, team-driven environment where every contribution is valued.
�? Make a Real Difference: Be part of a company that enhances mobility and independence for people across the UK.
Position Overview:
As a Service Administrator, you'll play a vital role in ensuring customer satisfaction by managing repairs, coordinating trial equipment, and handling customer complaints with professionalism and empathy. You'll work closely with both customers and internal teams to ensure a seamless experience.
Key Responsibilities:
Coordinate Repairs & Equipment Management: Oversee reactive and workshop repairs, coordinate trial equipment, and ensure parts are ordered and engineers scheduled efficiently.
Customer Liaison: Provide customers with the information they need to maintain and care for their products, while resolving any product quality issues.
Support Sales & Service Teams: Collaborate with the sales and service teams to maximise efficiency and help drive business growth.
Requirements
What we are looking for:
- Previous experience in a team leader or supervisory role, ideally within customer service or a complaints department.
- Strong problem-solving skills, with the ability to stay calm under pressure.
- Excellent communication skills, and a positive, empathetic approach to resolving customer issues.
- A friendly and proactive attitude, with the professionalism to handle complaints effectively.
Benefits
Benefits:
Salary: £25,000 - £30,000 per annum, plus bonus
23 days holiday, plus 8 bank holidays
NEST Pension
Free parking and fully-stocked kitchen
Flexible working hours (Monday - Friday, 8am-5pm)