You will provide advice and guidance to customers and members of the public requesting support predominantly via the telephone.
Face to face, email and digital customer interactions can also be involved.
This is a busy and highly rewarding telephony based role, handling high volume customer calls relating to a broad range of council service including; Elections, Waste, Council Tax, Housing, Parking, Children's Service, Education, Adult Social Care and much
Joining us as a Customer Advisor is a great opportunity, whether it's your first job and you're looking to gain some valuable experience, or you have experience with retail and you're looking for a new challenge, this could be the start of a new career with us.
The hourly rate for this role is £11.44 and up to £12.02 across selected locations within London.
The hourly rate will increase after 6 months in role.
Our client are a unique financial services organisation dedicated to providing exceptional banking services and financial solutions to their valued customers.
Do you have recent experience in a Customer Service role
You'll help our customers really feel good, giving them feel good moments that will keep them coming back to our stores, and drive our sales and we think that's a great opportunity.You'll really enjoy spending time with customers, whether it's demonstrating how to use a product or helping them find a new eye cream that they might not have considered before.
The hourly rate for this role is £10.30 - £11.35 depending on the locationThe importance of your role.
This is your chance to be part of something a bit different.
Provide first line advice , referrals and completion of payments and resolution of queries for customers across a wide range of Council service areas with primary attention to achieving a positive and personalised customer experience.
As part of a team, take responsibility for front line delivery of advice on multiple service areas within the assigned cluster providing a coordinated, consistent, efficient and customer focussed service and achieving set access targets and ongoing improvements to the customer experience.
General
To represent the Council by providing the first point of contact with customers, providing advice and applying sound judgement in assessing their needs across all service areas and resolving their query directly or referring them where a detailed consultation is required.