Posted by Victoria Mutual Finance • £23K/yr to £27K/yr
Receive customers and members (walk-in or telephone) promptly
Liaise with all relevant Head Office departments regarding customer requests, queries and issues as the need arises.
Promptly receive all requests, queries, inquiries submitted by customers and members and forward to Head Office for processing ensuring all required documentation are in line with policy and procedures.
Posted by Lloyd Recruitment Services Ltd • £25K/yr
General
Our Client is looking for individuals to join their customer & client service team.
Due to the nature of the business and industry, you will need to be organised and confident to react to a fast-paced working environment and enjoy working to daily targets and caseloads.
The Role
Being the first point of contact for all client service enquiries, you will be required to handle a variety of incoming calls, as well as responding to emails and online requests.
Respond to all queries within agreed SLA's, resolving at first point of contact where possible via multiple channels such as telephone, email and chat to enhance the customer service experience.
Take ownership of employee queries and see them through to resolution, with a keen focus on outstanding customer service, whilst following team ways of working.
General
We are looking for a 1st Line Support Advisor for an initial 3 month contract, this role requires you to be onsite Mondays and Wednesdays.
37.5 hours per week, working a variety shifts 8am-8pm Monday to Friday - as part of this role, you'll also be part of the on call rota to cover occasional evenings and weekends
£27,592 per annum (£14.15 per hour) including London allowance plus benefits