Job Title: Customer Support Administrator - Graduate!
Location: London, South West
Remuneration: £30,000.00 with regular reviews, private healthcare, and pension after 3 months!
Office hours: 8.30am-5.30pm Monday - Thursday, 8:30am - 2pm Friday!
Contract Details: Permanent, Full Time
Responsibilities:
- ?? Take customer service calls and provide initial diagnostics/problem-solving.
- ?? Liaise with customers and follow up on their inquiries.
- ?? Manage and oversee service repairs, assigning field engineers when necessary.
- ?? Track and monitor calls and repairs to ensure timely completion.
- ?? Process and administer UK installations.
- ?? Prepare service quotations and customer service invoices.
- ?? Handle spare part sales quotations and invoices.
- ?? Review weekly compliance with performance targets and create service reports.
- ?? Assist with general office administration tasks, such as ordering supplies.
- ?? Maintain good phone etiquette, displaying confidence and assertiveness.
- ??? Showcase excellent organisational skills, multitasking on multiple projects.
- ?? Demonstrate proficiency in Outlook, Word, and Excel, with training provided on company-specific software.
- ?? Prioritise customer service, leveraging previous experience in a similar role.
Our Client is a global brand that specialises in providing high-quality wireless headsets for healthcare, retail, and quick service industries, boosting workplace efficiency with clear communication. We are seeking a bright and customer-focused individual to join their team as a Customer Support Administrator.
Based in London SW10, you will work closely with Operations, Marketing, and Finance specialists, playing a central role in managing service requests and overseeing system installations. This is an exciting opportunity to develop your career in a progressive and innovative technology business that is experiencing significant growth.
If you have a polite phone manner, organisational prowess, and the ability to handle multiple projects, we want to hear from you! With a starting salary of £30,000.00 and additional benefits like private healthcare and a pension plan after 3 months, this is a role that offers both stability and room for advancement.
Apply today and join the team!
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