As Customer Support & Resolutions Manager, you will lead on our response to complaints, MP and Councillor enquiries, and management of complex and high profile cases, working alongside other colleagues and partnering contractors to identify lessons learned and service improvements.
Our Repairs Services are responsible for the provision and delivery of high quality, effective and responsive estate services and repairs to our customers, residents, homes and communities.
Key Responsibilities
Investigate and respond to complaints in line with our Complaints Policy and Procedure.
We are looking for our Guest Services Manager, who
Support the Guest Services team to achieve departmental goals and objectives.
Liaise with relevant Front of House teams to ensure guest satisfaction, colleague satisfaction, financial goals and responsible business targets are met.
Has full operational knowledge of all procedures, with a strong working knowledge of Opera.
Posted by Ambition Europe Limited • £90K/yr to £103K/yr
Your purpose as a Finance Systems Support Manager
As a Finance Systems Support Manager you will be responsible for the overall management and continual improvement of the Finance Systems Support Team.
You will be providing clear structure and direction for the support team in the provision of high-quality expert financial systems support to users.
General
My client, a leading, international Law Firm, are looking for a Finance Systems Manager to join their Finance Systems Function to lead their Finance Systems Support team!
The successful candidate will have worked in Customer Service for at least 5 years and have 3 years experience in management of that environment.
Your skills will include coaching, mentoring and leading a team of customer service executives, building confidence and developing your teams knowledge.
Hybrid working (3 days in office), great benefits which include 25 days holiday (growing to 28 with length of service) and opportunity to buy or sell 5 days a year, after probation healthcare, pension, season ticket loan.
We are working alongside a leading property management company based in the West End of London and they are seeking an additional customer services advisor for their busy and friendly team.
The successful individual will be responsible for providing the first point of contact to all customers assisting them with a variety of queries.
This is a hybrid working role which will require you to attend the office two days per week.
This role will support the Customer Care Manager, you will oversee the team on a day to day basis, you will have a hands-on approach and the ability to lead by example.
Kenny Recruit are working with a highly reputable retail company, to find a motivated, experienced and approachable Customer Care Supervisor, on a permanent basis.
You/the team will be responsible for dealing with all queries but also responsible for ensuring an exceptional experience for all customers.
This role will manage the customer care team and you will be expected to lead by example, the role will be a mixture of 'managing' as well as 'getting your hands dirty' in the day to day role of customer care.
Kenny Recruit are working with a highly reputable retail company, to find a motivated, experienced and approachable Customer Care Manager, on a permanent basis.
You/the team will be responsible for dealing with all queries but also responsible for ensuring an exceptional experience for all customers.
We are working with a rapidly developing insurer for a Complaints Manager.
You will provide support in identifying performance and potential problems, conducting root cause analyses, and removing barriers to success.
Your accountability extends to ensuring regulatory and service standards are met while managing resources effectively through active performance management routines.