We are looking for our Guest Services Manager, who:
- Support the Guest Services team to achieve departmental goals and objectives
- Liaise with relevant Front of House teams to ensure guest satisfaction, colleague satisfaction, financial goals and responsible business targets are met
- Has full operational knowledge of all procedures, with a strong working knowledge of Opera
- Ensure smooth running of the department on a day-to-day basis with effective communication
- Provide leadership through leading by example
- Clearly communicate both operational and strategic information, and ongoing customer feedback and ensure team members are trained and developed
- Empower the Guest Services teams by providing an inspiring service culture through briefings, team meetings and coaching
- Oversee the procurement of stationary and any other operational equipment required for the smooth operation of the Business Centre and the department
- Has previous Assistant Guest Services Manager/ Guest Services Manager experience in a hotel
Guest Services Manager comes with Basic Salary + Service Charge + Travel Card