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Are you passionate about delivering exceptional customer service? Do you excel at turning problems into opportunities? As a Customer Care Specialist, you'll be at the forefront of our super-duper service strategy, ensuring our clients receive top-notch support and assistance. Day to Day Identifying "at risk" accounts and proactively reaching out to offer support, additional training, or to resolve issues related to our software, sales, or customer service. Taking ownership of all service issues, finding root causes, and providing suitable resolutions to clients' concerns. Using Salesforce or the relevant CRM to record accurate details of service issues, allowing for comprehensive management information (MI) and reporting. Handling technical and compliance-related complaints, following established procedures, and notifying internal contacts of any risk. Providing feedback to sales and service agents to improve efficiencies, processes, and promote best practices. Enhancing client sentiment and our online reputation by reaching out to dissatisfied users and turning their experience around. YOU? You have a proven track record in customer service and a knack for addressing issues in a positive manner. You can handle objections and make recommendations based on client needs. Whether it's listening to a client's problem or explaining complex topics, you're a pro at communicating with clients of varying technical abilities. You thrive in a fast-paced environment and can adapt to change quickly. You take responsibility for knowing our products inside out. You're comfortable communicating at different levels within our business and with clients. Ready to make a difference? Apply now to become a Customer Care Specialist, becoming a part of a team that values excellence in customer service! P967763CCR INDMANJ
Join a rapidly growing consultancy group with a passion for providing world-class care to all clients worldwide! As a Client Care Specialist, your role is to deliver exceptional customer service and provide support to our expanding client base. You'll be the first point of contact for our clients and ensure their issues and concerns are resolved quickly and efficiently. Day to Day Provide top-notch customer service to new and existing clients. Manage client data and update profiles with accurate information. Reschedule appointments when needed. Handle client and consultant telephone and email inquiries, meeting or exceeding internal Service Level Agreements (SLAs). Coordinate with the Business Development Manager for clarification of client services. Work closely with clients to resolve complaints and other issues. Actively seek opportunities to expand the services provided to clients. Ensure all communication with clients is clear, accurate, and informative. YOU? A positive, "can-do" attitude. Exceptional customer service and relationship-building skills. Strong communication abilities, both verbal and written. Ability to work effectively in a fast-paced environment. Solid time management skills. Flexibility and adaptability to handle pressure and changing priorities. 967763CCR2 INDMANJ