CUSTOMER SERVICE SPECIALIST
MONDAY - FRIDAY: 08.30 - 17.00
£25,000 PER ANNUM
People Solutions are working with a long-standing client in the manufacturing industry.
They are actively recruiting for Customer Service Specialists to join their Customer Service and Client Support Function on a permanent, full-time basis.
Benefits
- On site canteen
- Free Parking
- Full training programme
- Progression opportunities
- Modern working environment
- Company contribution pension
- Family orientated business
- Lots of incentives
Day to Day Duties
As a Customer Service Specialist your duties will include:
- To work to help identify, measure, and improve consumer touch-points with root cause analysis to help build a consumer-centric division
- To manage and resolve high level complaints across the department, whilst delivering excellent consumer experience
- To be the point of escalation from our aftersales service partner, ensuring the consumer and business needs are at the heart of the decision-making process
- The overreaching mission of the role is to help the brand be recognised as a leading supplier of British designed domestic appliances, that delight our consumers and customers
Essential Skills
As a Customer Service Specialist it is essential to:-
- Have Experience within a Customer Service environment
- Previous experience managing high level complaints
- Excellent telephone manner and attention to detail
- Ability to identify improvement opportunities to increase consumer satisfaction
- Very strong IT skills
Desirable Experience
It would be desirable if as a Customer Service Specialist that you:
- Were available to start as soon as possible
- Had a background or experience with white goods and home appliances
Training
Full Company policy and procedure training will be provided to successful candidates
Apply
Apply today by clicking below