Are you passionate about delivering exceptional customer service?
Do you excel at turning problems into opportunities?
As a Customer Care Specialist, you'll be at the forefront of our super-duper service strategy, ensuring our clients receive top-notch support and assistance.
Day to Day
- Identifying "at risk" accounts and proactively reaching out to offer support, additional training, or to resolve issues related to our software, sales, or customer service.
- Taking ownership of all service issues, finding root causes, and providing suitable resolutions to clients' concerns.
- Using Salesforce or the relevant CRM to record accurate details of service issues, allowing for comprehensive management information (MI) and reporting.
- Handling technical and compliance-related complaints, following established procedures, and notifying internal contacts of any risk.
- Providing feedback to sales and service agents to improve efficiencies, processes, and promote best practices.
- Enhancing client sentiment and our online reputation by reaching out to dissatisfied users and turning their experience around.
YOU?
- You have a proven track record in customer service and a knack for addressing issues in a positive manner.
- You can handle objections and make recommendations based on client needs.
- Whether it's listening to a client's problem or explaining complex topics, you're a pro at communicating with clients of varying technical abilities.
- You thrive in a fast-paced environment and can adapt to change quickly.
- You take responsibility for knowing our products inside out.
- You're comfortable communicating at different levels within our business and with clients.
Ready to make a difference? Apply now to become a Customer Care Specialist, becoming a part of a team that values excellence in customer service!
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