Reporting to the Office Manager to act as a Customer Liaison Administrator to support the day-to-day running of the office, ensuring administration services are provided for company staff and as product experience grows, for current and new clients.
Main responsibilities will include maintaining contact with existing customers, working to understand their needs and providing specific support and upselling.
Job Overview
We are looking for a dynamic, well-spoken, articulate individual who has proven high-end customer service and administration skills.
The ideal candidate will have a passion for customer service, excellent leadership skills, and a proven track record of managing a successful customer service department.
We are seeking a highly motivated and experienced Customer Service Manager or Senior Team Leader to join our amazing client on a 12-month fixed term contract to lead the customer service team.
There will be plenty of process improvements and efficiencies required, enhance the level of customer service they provide as standard make it outstanding, performance management of the team and developing individuals.
Posted by Peel Recruitment and Solutions Ltd • £35K/yr to £40K/yr
Summary
As the Service Manager, you will oversee the delivery of reliable IT and telecom services, ensuring an exceptional customer experience.
Your role will focus on managing the service and operations teams, resolving technical issues quickly and improving service quality.
You will also work with customers to understand their needs, ensuring the IT and Telecom systems operate efficiently and meet service-level expectations.
The organisation are seeking a highly motivated individual to undertake the operational management of the department.
Our client based in the Lancaster area are currently recruiting for an Operations Supervisor to join their team on a full time and permanent basis.
The ideal candidate will ensure the highest possible standards are met at all times and will be part of a close-knit team of supervisors, delivering the organisations strategic goals.
Our Contact Centre is the heart of our business, and we pride ourselves on excellent communication, attention to detail and our drive to be the best we can.