We are looking for an experienced and passionate restaurant and bar general manager to oversee operations for a destination hotel in East Lancashire. This role demands exceptional leadership, a dedication to outstanding customer service, and a strong background in hospitality management.
Key Responsibilities:
Operations Management:
- Oversee daily operations to ensure seamless service and quality standards.
- Manage staff rostering, holiday requests, and payroll tasks.
- Ensure accurate financial tracking, including cash-ups, ledger reconciliation, and month-end reporting.
- Maintain operational knowledge of the EPOS system and make necessary updates.
Customer Service:
- Prioritise customer service and guest needs in decision-making.
- Address and resolve complaints, escalating when necessary.
- Ensure the team proactively gathers and addresses allergy information.
Team Leadership and Development:
- Lead, motivate, and manage front-of-house and bar staff.
- Conduct appraisals, manage performance, and handle staff absences.
- Implement and document training programs for all team members.
- Delegate tasks based on business needs and staff capabilities.
Requirements:
- Previous experience in a similar role within the hospitality industry, preferably in a high-end restaurant or hotel environment.
- Proven leadership and management skills, with the ability to inspire and motivate a team to achieve excellence.
- A commitment to delivering exceptional customer service, with strong communication and interpersonal abilities.
- Excellent organisational and problem-solving skills, with the ability to prioritize tasks effectively in a fast-paced environment.
- A passion for food and beverage, with knowledge of culinary and mixology trends.
- Familiarity with industry software and technology, including POS systems and inventory management software.
- Relevant qualifications in hospitality management or a related field are desirable.
Benefits:
- Competitive salary and performance-based bonuses.
- Opportunities for career advancement and professional development.
- Employee discounts on food and beverages.
- Health and wellness benefits.
- A dynamic and supportive work environment.