I am currently supporting a client renowned for exceptional customer service with their search for an Administration/Reception Manager.
This position is an excellent opportunity for a professional looking to lead and inspire a small team of Administrators and Customer Service Advisors. The role involves a diverse range of responsibilities, including team leadership, process improvement, and stakeholder engagement. You will report directly to one of the Directors and play a crucial role in enhancing the efficiency and effectiveness of the administrative and customer service functions.
Key Responsibilities:
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Team Leadership:
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Oversee a team, fostering a high-performance culture
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Provide coaching and development opportunities to team members
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Stakeholder Liaison:
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Engage with both internal and external stakeholders to ensure smooth operations and exceptional service delivery
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Process Improvement:
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Identify and implement improvements in administration and customer service processes
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Customer Issue Resolution:
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Handle escalated customer issues, ensuring timely and satisfactory resolution
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Administrative Tasks:
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Update systems and records accurately
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Manage diaries and arrange meetings and travel logistics
Qualifications & Skills:
- Proven experience in a similar role, with people management responsibilities
- Excellent organizational skills and attention to detail
- Strong communication skills, both written and verbal
- A personable and professional demeanour, with a commitment to delivering high-quality work
If this sounds like a role you would be interested in please send your CV for immediate consideration.