As Customer Support & Resolutions Manager, you will lead on our response to complaints, MP and Councillor enquiries, and management of complex and high profile cases, working alongside other colleagues and partnering contractors to identify lessons learned and service improvements.
Our Repairs Services are responsible for the provision and delivery of high quality, effective and responsive estate services and repairs to our customers, residents, homes and communities.
Key Responsibilities
Investigate and respond to complaints in line with our Complaints Policy and Procedure.
We are looking for our Guest Services Manager, who
Support the Guest Services team to achieve departmental goals and objectives.
Liaise with relevant Front of House teams to ensure guest satisfaction, colleague satisfaction, financial goals and responsible business targets are met.
Has full operational knowledge of all procedures, with a strong working knowledge of Opera.
If you are a highly motivated and detail-oriented individual with a passion for customer service and administration, our client's Schools and Family Department has a temporary opportunity for you.
If you are a highly motivated and detail-oriented individual with a passion for customer service and administration, our client's team has a temporary opportunity for you.
Remuneration: £13 per hour
Contract Details: Temporary, 1 month - with possibility of extension