As Customer Support & Resolutions Manager, you will lead on our response to complaints, MP and Councillor enquiries, and management of complex and high profile cases, working alongside other colleagues and partnering contractors to identify lessons learned and service improvements.
Our Repairs Services are responsible for the provision and delivery of high quality, effective and responsive estate services and repairs to our customers, residents, homes and communities.
Key Responsibilities
Investigate and respond to complaints in line with our Complaints Policy and Procedure.
If you are a highly motivated and detail-oriented individual with a passion for customer service and administration, our client's team has a temporary opportunity for you.
Remuneration: £13 per hour
Contract Details: Temporary, 1 month - with possibility of extension
Posted by Hatty Blue Recruitment Ltd • £28K/yr to £32K/yr
We are seeking an organised and customer-focused Helpdesk Administrator that is available immediately.
You will be the go-to person for ensuring exceptional customer service, timely response to requests, and maintaining the overall efficiency of systems.
In this role, you will play a vital part in ensuring smooth daily operations by managing helpdesk enquiries, liaising with clients, and coordinating various administrative tasks.
As an Assistant Manager you'll inspire and lead your team, use your passion and strategic thinking to drive the business forward and help us change for the better.
With opportunities to progress your career in beauty, healthcare and opticians, our brilliant training teams will ensure you have all the tools you need to succeed in your current role and beyond.
About the role
You will lead, challenge and inspire your team to deliver business growth by providing care to our customers and patients.
The position offers opportunities to build on existing skills while developing new ones, working closely with colleagues across departments to ensure exceptional customer service.
The role involves providing a full range of administrative support to our Complaints and Customer Experience team, with a focus on delivering excellent customer care and assistance to enhance resident satisfaction at Octavia Housing.
It also includes building productive relationships with residents and external agencies, and providing administrative support to the complaints team by helping to improve the quality of responses and ensuring all complaints and correspondence are accurately recorded in our systems.
Posted by Focus Search and Selection • £25K/yr to £35K/yr
Client Overview
Their primary focus is on supporting clients in achieving their commercial goals, regardless of the nature of their business.
For centuries, our client has been a steadfast adviser to businesses and individuals, providing practical guidance tailored to their unique needs.
They have cultivated long-standing relationships with a diverse range of clients across the UK and internationally, including some of the most prestigious owner-managed businesses, property companies, fast-growing entrepreneurial enterprises, and ultra-high-net-worth families.