An established online retailer is currently looking for a Customer Service Administrator to join their team.
The Customer Service Administrator role involves booking appointments for fitters, managing the appointment diary and carrying out a range of administrative tasks.
The Customer Service Administrator role involves working primarily alongside the Office Manager and assisting with all administration duties including taking incoming calls from new and existing customers and dealing with queries alongside generating client paperwork and invoices.
Due to continued growth, a successful company has a new opening for a Customer Service Administrator.
The Customer Service Administrator will process customer orders, handle enquiries, monitor orders and proactively act on issues that may arise.
The Customer Service Administrator will work as part of a small office-based team, with responsibility for ensuring customers receive the very best experience whilst delivering a first-class service through multiple channels (telephone, email, salesforce).
Quality is the primary focus, delivering on promises and ensuring first-time resolution of all customer queries.