For over 30 years, we've been helping our clients create memorable EXPERIENCES, drive business results to amplify PERFORMANCE, innovate with technology to drive TRANSFORMATION and nurture and connect brands with consumers to build genuine COMMUNITIES.
We're Big Group, an award-winning, independent creative marketing agency that applies bigger thinking to everything we do.
Our international client requires an experienced Customer Relations Coordinator to join their team for a minimum period of 6 months
The role is responsible for managing and resolving difficult customer situations once escalated from the Level 2 team.
Key skills are showing empathy and understanding of the customer situation, and identifying solutions that maintain the customer's confidence in the brand whilst balancing the commercials.
The role of the customer service executive is key to the success of our business as the first point of contact and could be the first time that our client's customers have had contact with the business.
Salary Range
Up to £25,000 depending on experience.
General
Our wonderful client in Dorking who has doubled the size of the business in the last 18 months and have plans to increase their growth further.
We are excited to be recruiting for one of our lovely clients based in Feltham, who are looking to recruit a confident Customer Service Coordinator!
In this role you will be dealing with all order processing responsibilities as well the day to day responsibility of customers and ensuring the process runs as smoothly as possible.
Do you have experience dealing with wholesale or ecommerce orders?
We are seeking a driven New Business Account Manager to help us grow our client base and build a portfolio of live vacancies in various office-based positions.
You'll work closely with the owner, who will support you as a delivery consultant responsible for sourcing candidates.
Join our dynamic startup, where your entrepreneurial spirit and business development skills will be put to the test.