Our client is a growing business looking to hire a Customer Service Analyst, the role will be involved in tracking, displaying and analysing returns and warranties, customer feedback, analysing and reviewing KPI's, looking at market trends.
The Customer Service Analyst is responsible for analysing and improving customer service operations and processes.
This role involves collecting and analysing customer data, identifying trends, and providing actionable insights to enhance customer satisfaction and operational efficiency.
The ideal candidate will be passionate for delivering first class customer service, who is inquisitive and enjoys investigating problems.
We are delighted to be supporting an innovative Ed-Tech company in their search for a technical customer success analyst.
This is a fast-paced and varied position where you will be providing first line support to their partners in schools, responding to all enquiries, problem solving and listening to customers to find the best solution.
We are pleased to be supporting our Horley based client who are currently looking to hire 2 x Customer Support Analyst's to join their growing team.
This is a fantastic opportunity for someone with strong customer service experience and proficiency in Excel, as you'll be diving into data and spreadsheets regularly.
Benefits Include: Pension scheme, increasing holiday with length of service (start at 20 days rising to 25 days), Holiday EXTRA - purchase up to 5 days extra holiday per year, Employee Assistance programmes - health/legal/counselling, award bonus, Simply Health, Season Ticket Loans, Company social activities inc. Summer BBQ, Festive lunch and much more!
Posted by Katie Bard (Angela Mortimer Plc) • £24K/yr to £25K/yr
A progressive tech business based in Birmingham is seeking a talented Customer Support Analyst to act as the first point of contact for clients and get stuck into any compliance administration.
The role will be heavily client focussed with both internal and external customers seeking process improvement.
As an innovative and reputable business, this opportunity would suit an enthusiastic and personable individual with a desire to achieve.
Posted by Hays Specialist Recruitment Limited • £25K/yr to £28K/yr
Job Description
We are looking for a motivated and customer-focused Service Desk Analyst to join our IT team.
The successful candidate will be the first point of contact for all IT-related issues and will play a crucial role in ensuring the smooth operation of our IT services.
Key Responsibilities
Provide first-line support to end-users via phone, email, and chat.
Do you have experience of working within a customer service position and helping business customers via telephone and emails?
We are looking for anexperienced Customer Service professional, experienced in supporting customer throughout their entire journey.
You will be responsible for providing product/services information, answering questions, and resolving any emerging problems that customers might face, with accuracy and efficiency.
My client is seeking a Customer Service Exceutive to join their team ASAP.
As the Customer Service Executive, you will be responsible for managing the planning, receipt and action of all orders/queries to lead time.
You will manage and assist in raising the profile of the department and be the main point of contact for the Customers in the order, delivery to invoice process.