Customer Sales Support Co-ordinator - £33K, 12 Month Fixed Contract
Our client is looking for a self-motivated candidate to join their expanding business, due to the nature of this role, you will need to have previous experience of supporting Key Customers with their enquiries, your duties are:
Develop a good working knowledge of their products.
Our client based in Barton Under Needwood have a 6 month fixed term contract for a Customer Service Coordinator.
Job Purpose
You will be responsible for pricing spares, spot repairs and overhauls, booking orders, managing the order book, and liaising with customers to maintain customer satisfaction.
To support our customers through maintenance and operation optimisation with customised solutions for spare parts, repair, and overhaul activities on existing trains.
Customer Service Co ordinator - Stratford Upon Avon based client - FTC until February 2025 - £13.70ph.
You will provide an efficient co-ordination service to the Responsive Repair Team, in the delivery of day to day and repairs.
To effectively manage the end-to-end job delivery highlighting any delays or issues and proactively seek a resolution via the contractors and escalating where appropriate to the Repairs Delivery Officer.
You will provide advice and guidance to customers and members of the public requesting support predominantly via the telephone.
This is a busy and highly rewarding telephony based role, handling high volume customer calls relating to a broad range of council service including; Elections, Waste, Council Tax, Housing, Parking, Children's Service, Education, Adult Social Care and much
Face to face, email and digital customer interactions can also be involved.
Provide first line advice , referrals and completion of payments and resolution of queries for customers across a wide range of Council service areas with primary attention to achieving a positive and personalised customer experience.
As part of a team, take responsibility for front line delivery of advice on multiple service areas within the assigned cluster providing a coordinated, consistent, efficient and customer focussed service and achieving set access targets and ongoing improvements to the customer experience.
General
To represent the Council by providing the first point of contact with customers, providing advice and applying sound judgement in assessing their needs across all service areas and resolving their query directly or referring them where a detailed consultation is required.