We are recruiting for an individual to join our client within their customer support team where you will answer customer queries via telephone, email, and live chat.
The ideal candidate will have a passion for customer service!
Key Responsibilities
Answering all inbound telephone and email enquiries.
The Customer Support Administrator will be responsible for providing outstanding customer service to new and existing customers.
Agenda Partnership are working with a Hertford based client who are seeking an experienced and dedicated Customer Support Administrator to join their team on a full time, permanent basis.
Day to day responsibilities include
Being the first point of contract for all customer enquires via phone and email.
We are looking for an outstanding customer service administrator to join this close knit team to cover the day to day duties in the customer service and sales office at a high level.
The office is fast paced and sees high volumes of calls and orders so you need to remain calm with meticulous attention to detail
You will be a friendly, confident person who works well under pressure, can find solutions to problems and can think on your feet.
As the Team Administrator, you will be responsible for
First point of contact for incoming customer calls.
Capture call insights and raise cases in Salesforce.
General
An excellent opportunity has arisen to work for our busy client in Uxbridge as a Customer Support AssistantWorking hours are Monday - Friday, 9AM - 5:30PM.Hybrid working eventually available.
These products become even more popular in the lead up to Christmas, and for that reason, they have to increase the number of staff within their Member Services team by 35 - 50 each year - just to deal with the sheer volume of orders coming in.
Our Client has been established for over 150 years, and is passionate about the products they offer to their members (customers).
Please note, this is based on a slight shift rota - so you could start between 9 - 10 in the morning, and finish between 5 - 6 in the evening, plus you will be required to work at least one Saturday per month (with a day off in the week).