Agenda Partnership are working with a Hertford based client who are seeking an experienced and dedicated Customer Support Administrator to join their team on a full time, permanent basis. The Customer Support Administrator will be responsible for providing outstanding customer service to new and existing customers.
Day to day responsibilities include:
- Being the first point of contract for all customer enquires via phone and email.
- Be responsible of customer ticket queue alongside team members, ensuring these are actioned within the agreed time level.
- Deal with online quotations and orders.
- Input orders onto the system.
- Work alongside the customer service manager to deliver excellent service.
- Assist with any delivery issues.
- Assist the team with any other administrative duties.
The Ideal candidate will:
- Prior customer service role experience.
- Have excellent communication skills; both verbal and written.
- Experience in using online Helpdesk systems - Freshdesk.
- Work well under a pressurised environment.
- Have great attention to detail.
You'll be supported by a great team and have excellent mentorship. This position has become available due to internal promotion.