As a Customer Support Specialist, you will be a front-line support for our clients' customers.
Providing service and maintenance solutions through the processing of Guarantee schemes in addition to providing assistance on an ad-hoc basis to the Warranty Team in response to expected fluctuation of seasonal demands.
We have a fantastic opportunity to join a Customer Support Team, on a temporary basis for a period of 12 weeks initially.
To provide a helpful, professional & efficient contact handling experience to all customers contacting the Customer Service Centre; across all contact channels, using the appropriate telephony system and social care case management system.
25 hours per week -
The shifts are Monday Friday 5:30pm 11:30pm and Sat/Sun 8am 11:30pm.
We are looking for a passionate 1st Line Support Coordinator to join a financial services company based in Bracknell and deliver excellent customer service results for our end client.
It is the role of the 1st line Support Coordinator to handle daily support issues, time-sensitive queries, and common challenges through to resolution.
As a 1st line Support Coordinator, you will provide support to internal stakeholders and will require a broad understanding of technical procedures and products.