We are currently seeking an IT Support Technician to join this Society at their head office in Manchester.
You will take on the role of providing IT support to staff at their Head Office in Manchester, as well as remote support to their branches around the UK.
To support new and existing clients and learners with queries relating to features within the online 'learning management system', products and services.
General
They specialise in diverse sectors, with a focus on Local Authority and SME customers.
My client, a highly sought-after training provider in the UK, recognised for their excellence and featured on BBC, for their positive impact on improving 'regulated' sectors.
My client is an IT Support provider for education institutes in the North West and due to continuous growth, are looking for an IT Support Technician to join their team.
Reporting to the Head of IT and joining a team of 20, you will be responsible for providing technical support to a number of different sites.
You will be given a schedule of between 6-9 sites to visit on a planned basis, so must be comfortable working in different environments in a timely and efficient manner.
Working as part of the Customer Services Team, your main duties will include supporting and resolving customer's queries via telephone, email, webchat, and any other relevant channels, taking ownership for delivering a world class level of customer service, you will accurately enter data, process transactions, reporting, you will deal with internal and external queries, complaints, booking in of goods and collections, processing of customer information and any other duties required.
The role will support the Sales administration within the Customer Services Department to provide an unrivalled high-quality service to their customers both professionally and within agreed or reasonable timescales.
The Company
An exciting opportunity has become available for a Customer Service Administrator to join a successful well established, family owned, gift and home accessories company.