- Good customer services
- Order processing skills
- Good IT skills
Customer Support Coordinator reporting to Customer Support Team Leader
Key Responsibilities
1. Take incoming calls and emails for all enquiries, ranging from pricing queries to delivery information.
2. Proactively inform customer of delivery dates and any changes or delays to delivery days.
3 Manage and process sales orders from a specific area and work closely with those sales area managers to provide best in class service.
4. Offer consistent levels of support across the wider business.
5. Offer annual leave cover and support to other roles within the department.
6 Continuous management of order book to find potential issues and rectify before they cause further challenges.
7.Liaise with other internal and external departments to ensure complete bus iness visibility of customer journey.
Specific Skill Requirements
Education / Technical Skills
Experience of working within a customer service environment.
Experience of working with an administration and order processing role.
IT literate – particularly within Microsoft Office.
GCSE Maths & English or equivalent
Experience of working within a manufacturing industry.
SAP experience
Behaviour
Demonstrates exceptional customer service skills
Effective communication skills in both verbal and written format.
Demonstrate high levels of resilience with the ability to meet deadlines when under pressure.
Demonstrates ability to work well within a team and apply own initiative to ensure a task is completed.
Show flexibility in order to meet the demands of business needs as they arise sometimes at short notice.
Is organised to ensure day to day tasks are completed within a timely, accurate and professional manner.
Demonstrates a passion for continuous self and business improvement.
Willingness to up-skill and enhance knowledge through any training requirements.