As a Customer Service Advisor for inbound debt recovery, you'll provide crucial support to those facing financial challenges with empathy and professionalism.
We're seeking individuals to join our team at Whistl Gateshead's contact centre.
Join us to make a difference and be part of our dedicated team.
Handle inbound customer enquiries via phone, email and live chat.
Make outbound contact with customers as required to resolve issues or provide updates.
Job Description
Our client in Gateshead is looking for a number of dynamic individuals to support their team in ensuring their customers continue to receive a great level of service during their peak September to December period.
Nigel Wright's Business Support Team is delighted to announce an exciting opportunity for a Customer Services Representative within a well-respected manufacturing business.
This role involves supporting over 1,000 customers across the UK and Europe, requiring strong time-management and IT skills due to its busy nature.
Key Responsibilities
Product and Application Advice: Provide expert guidance on products and their applications.
We have an opportunity for a Sales Administrator/ Customer Service will provide essential support to the sales team, ensuring efficient operation and administration of sales processes.
The primary responsibility is to provide administrative support to the sales team, manage customer accounts, process orders, and handle customer inquiries.
This role requires excellent organisational skills and a proactive approach to solving technical problems.