Job Description:
Our client in Gateshead is looking for a number of dynamic individuals to support their team in ensuring their customers continue to receive a great level of service during their peak September to December period.
Responsibilities:
- Handle inbound customer enquiries via phone, email and live chat.
- Make outbound contact with customers as required to resolve issues or provide updates.
- Provide accurate information and support to customers, ensuring a high level of customer satisfaction.
- Proactively manage the parcel exception process, contacting customers to alert them of failed delivery attempts and working to minimise the return rate.
Key Skills Required:
- Customer Service: Excellent communication skills, both written and verbal. Ability to handle customer enquiries and complaints with patience and professionalism.
- Data Entry: High attention to detail with strong data entry skills. Ability to manage multiple tasks and priorities effectively.
- Technical Proficiency: Familiarity with office software (e.g., Microsoft Office Suite) and customer service platforms, e.g. CRM systems and live chat tools.
- Problem-Solving: Strong problem-solving skills with the ability to think proactively and handle issues efficiently.
- Organisational Skills: Excellent organisational skills with the ability to manage time effectively and work under pressure.
- Team Player: Ability to work collaboratively with colleagues and maintain a positive team environment.
Qualifications:
- Previous experience in a customer service role is essential.
- Strong computer skills and proficiency in Microsoft Office Suite.
- Ability to start immediately and commit to the role through the end of the year (20th December 2024, with pay until 27th December 2024).
This vacancy is being advertised on behalf of Gem Partnership Ltd who are operating as an Employment Business.
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