We are recruiting on behalf of our key client based in Dewsbury who are looking for a Customer Service Administrator to join their dedicated team on a permanent basis.
This role is crucial in providing first-class support and guidance to individuals seeking information and assistance.
The ideal candidate will be the first point of contact, ensuring that all inquiries are handled with the utmost professionalism and care.
ENGIE's 1,000 employees in the UK are actively engaged in helping the Group reach net-zero carbon by 2045.
We have been active in the UK energy market for over 20 years and our investments are in renewable energy (solar, wind, hydro, biogas) and storage, whilst supplying energy to organisations of all sizes.
Working as part of the Customer Data Change of Tenancy team, the role will interface between the Shared Service Centre (SSC) and the back-office operational teams to ensure our customers and partners receive the highest standard of service at all times and that performance levels are achieved.
In this customer facing/operational role you will be responsible for the management of the change of customer process, ensuring all allocated sites have appropriate terms of supply and any changes are recorded accurately.
The Customer Service Advisor is required to provide an exceptional level of service to our service users working with a variety of well-known and smaller organisation from charity, third sector and government sectors.
You will be required to
Understand, support and advise customers requiring a wide range of information, advice and guidance.
To provide a telephone and multi-channel support service with integrity, professionalism and adhering to all relevant process, procedures, and legislation.
Posted by Jo Holdsworth Recruitment • £25K/yr to £28K/yr
Jo Holdsworth Recruitment are currently working with an industry leading company to help find a successful Customer Service Coordinator to join their busy and successful team.
Due to growth, they are looking to recruit an experienced Customer Service professional who can use their skills and experiences to deliver a high standard of service to each individual customer.
Working within the utilities industry, my client is well known for going above and beyond and providing an outstanding level of customer service.