Customer Support Executive
£27,000 per annum
Employer contribution to the State pension
28 days paid annual leave (including bank and public holidays)
Friendly, dynamic and flexible workplace
Free parking available on site
POST Recruitment are recruiting for a self-motivated, highly-organised Customer Support Executive who can work equally well within a team. With a positive 'can-do' attitude and the ability to work well and accurately in a busy environment, the Customer Support Executive will report directly to the Financial Controller and will need to multi-task across various disciplines and communicate well both verbally and in writing.
Duties and Responsibilities
- Acknowledge and process customer orders. Predominantly by email but telephonic / Skype communication with customers is often required
- Check stock availability within our supply chain
- Schedule outgoing mail/package collections for all orders along with the necessary customs forms for all orders outside of the UK.
- Take particular care of data protection and confidentiality - consistently ensuring sensitive documents are disposed of appropriately
- Handle all customer complaints in a professional manner, seeking information from the appropriate areas, sharing information and seeking a suitable resolution for both customer and business
- Updating customers with new pricing as directed by Financial Controller
- Updating customers with new products as directed by Marketing Manager
- Handle embroidery pricing and process for all requests
- Offer product suggestions to customers needing support/ideas
- Co-ordinate sample requests as per instructions from Marketing Manager and/or Commercial Director
- Prepare/pack/deliver/retrieve goods for trade shows and presentations under direction of Marketing Manager
- Answers and screen all incoming calls (where possible)
- Respond speedily to incoming emails/orders on a daily basis
- Handle/welcome all visitors to the office
- Collect and distribute the post and other incoming deliveries
- Respond to staff/customer questions/concerns/complaints
- Attend client meetings as requested. Limited travel in the UK may be required
- Research price comparisons of non-inventory UK suppliers at scheduled intervals to ensure competitive rates
- Schedule/arrange deliveries/collections. Manual handling and processing of a limited number of cartons per week is required. The vast majority of inventory is delivered directly to customers and doesn't require handling in our Leeds office
- Manage orders of stationary and other general office items
- Manage stock in the external Storeroom
- Manage/maintain sample/showroom stock with direction from Marketing Manager and/or Commercial Director
Requirements
- Fluent English speaker, other languages a bonus
- At least 1 year of experience working in a successful business environment
- Strong knowledge of Microsoft Office suite with particular Excel strength
- Proficient in Power Point, Prezi or similar presentation applications
Competencies
- Contribute ideas to business growth and success
- Be smart and resourceful with good business sense
- Taking initiative and making decisions
- Embracing Change
- Creative thinking and strong, positive communication
If you are interested in this role, please apply ASAP or contact Emma Sayles at POST- for more details. This vacancy is being advertised by Post Recruitment Ltd.
The services advertised by Post Recruitment Ltd are those of an Employment Agency, visit our website for more details.
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