Customer Solutions Executive
Salary: £23,000 - £25,000 dependent on experience
Location: Leeds, West Yorkshire
Hours: 37.5 hours per week, Monday - Friday
Permanent Role
Are you an excellent communicator with a desire to help others? Our client is looking for a personable and competent individual with an excellent attention to detail to join their amazing team as a Customer Solutions Executive
The Key Duties of the Customer Solutions Executive
- Daily communications with customers via phone, email and social media
- Create and deliver innovative and forward-thinking solutions to customer concerns
- General administration and organisation of systems
- Deal with complaints and challenging situations whilst managing workload
- Work with other departments to support and deliver the best outcomes for the customer
The Key Requirements of the Customer Solutions Executive
- Previous experience within a customer service or contact centre environment
- Previous experience of case management and dealing with complaints
- IT skills - experience using MS platforms, softphone, email
- Excellent communication skills - both written and verbal
If you are interested and would like to know more, please apply to the role or call the Business Support Team at Search, Leeds, for more information
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.