Assisting the Senior Feedback and Resolution Advisers with complaints and compensation claims resolution.
This includes timely contact with the customer; liaison with service team colleagues to gather information, agreeing actions to address dissatisfaction; updating all systems and issuing correspondence within target timescales.
We are looking for a Feedback & Resoloution Advisor
Receiving complaints, compensation requests and reports of customer dissatisfaction registered via multiple channels including : the customer portal, webchat, phone, email, face to face and the customer feedback platform.