Job Title: Customer Service Advisor
Industry: Local Government
Location: Lincolnshire
Assignment Type: Temporary
Hourly Rate: £12.08
Start Date: 8'th of July
Assignment Length: On-going assignment
Our client, a leading local government organisation, is seeking a Customer Service Advisor to join their dynamic and dedicated team. As a Customer Service Advisor, you will play a crucial role in providing exceptional service to customers. This is an on-going temporary assignment.
Key Responsibilities:
- Provide an exceptional customer service experience to all customers who contact the Customer Service Centre.
- Gather required information through effective call control, questioning, and fact-finding, showing empathy and understanding to resolve or escalate, while accurately recording information in the appropriate IT systems.
- Process contacts and signpost customers using available knowledge through service-specific IT systems and your training.
- Offer courteous and fair treatment to all customers and identify and prioritise urgent contacts and respond promptly following the correct process for the service.
- Embrace change and demonstrate a flexible approach to work.
- Achieve individual and team objectives and key performance indicators.
Skills and requirements:
- Experience working in a telephone-based Customer Service Centre.
- Proficiency in Microsoft Office applications.
- Ability to record information accurately and in a timely manner using electronic resources.
- Ability to talk and type simultaneously to input information into service-specific IT systems.
- Availability to work Monday to Friday between 8AM-6PM after training.
Additional assignment details:
- Full-time position of 37 hours per week.
- Onsite role with training between 9AM-5PM.
- Convenient office location in New Boultham, Lincoln, with nearby parking and excellent transport links.
Join our client's team and make a difference in the lives of the community.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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