Posted by Proactive Appointments • £220/day to £230/day
We are working with a fantastic client of ours who are looking for an experienced 2nd Line Support Analyst to join them on an initial 6 month contract.
The role of the EUC analyst comprises of two distinct underpinning business requirements geared around ensuring "First Point of Contact" and "First Contact Resolution" for our customers.
Posted by Parkside Office Professional • £17.12/hr
Our international client requires an experienced Customer Relations Specialist to join their team for a minimum period of 6 months
The role is responsible for managing and resolving difficult customer situations once escalated from the Level 2 team.
Key skills are showing empathy and understanding of the customer situation, and identifying solutions that maintain the customer's confidence in the brand whilst balancing the commercials.
Posted by Proactive Appointments • £200/day to £220/day
We are looking for an experienced IT Support Analyst to join a fantastic new client of ours who are an internationally renowned company.
As an IT Support Analyst, you will be working in an ITIL aligned environment providing a range of support to desktops, laptops, mobiles, tables and printers and a range of hardware and software applications.
IT Support Analyst - 5 days on site - Occasional Overtime
My global pharmaceutical client, based in Buckinghamshire, are looking for a Spanish Speaking Customer Service/Complaint Intake Analyst to join their team urgently initially on a 12-month basis.
Details of the role are as below:
Purpose
The Complaint Intake Analyst works to support PMQA through providing the initial triaging of complaints from all channels and serves as the first point of contact with the customer.
Deliver comprehensive customer base analysis and insights.
General
In this role, you will be responsible for conducting deep-dive analysis (and reporting when needed) on the customer base, as well as understanding the commercial drivers influencing the client's customer base.
Our client, a leading telecommunications company, is seeking an experienced Analytics Professional to join their Marketing Base Management and Data team.