Customer Support Executive
Seeking a professional with excellent communication skills, a positive attitude, and a proactive approach. The ideal candidate will build strong customer relationships and view each interaction as a growth opportunity. This role suits someone eager to enhance their skills and contribute to a dynamic team. Adaptability, empathy, and problem-solving are crucial for delivering a seamless customer experience.
Key Responsibilities:
- Addressing customer inquiries and complaints via phone and email.
- Ensuring resolution of customer issues.
- Improving service quality and efficiency.
- Keeping customers informed and setting realistic expectations.
- Acting as the client's voice and providing updates to teams.
- Collaborating to develop and implement best practices.
About The Team:
Part of the Operations team, which manages critical processes for payment and treasury services. The team ensures effective and accurate payments.
Team Areas:
- Payments
- FX, Liquidity & Funding
- Reconciliation
- Customer Support
Requirements:
- Experience in customer-facing and operations roles.
- Strong written and verbal communication skills.
- Confidence in communicating with all levels of stakeholders.
- Ability to manage multiple tasks and coordinate with colleagues.
- Calm and logical approach to resolving issues.
- Excellent attention to detail.
- Comfort in a fast-paced, evolving FinTech environment.
- Experience with CRM tools (e.g., Zendesk) is advantageous.