Working with the Head of Customer Success, this role offers the opportunity to play a key role in our scaling business, contributing to the growth of our Customer Success function, and the development of our future strategy.
Acting as the voice of our customers within Energy Park, you'll ensure you understand their needs, communicate these to the business and advocate for them.
You will assist in the design, definition and implementation of new systems, and the creation of key KPIs, SLAs and feedback mechanisms, whilst also handling day-to-day contact with customers requiring assistance, and pro-actively monitoring our live estate, flagging any concerns.
Our client is seeking a proactive and customer-oriented Sales and Customer Service Executive to join our team.
This role involves a blend of sales and customer service tasks, including order processing, making outbound calls, upselling, and managing customer relationships.
The ideal candidate will be a team player with excellent communication skills and a drive to meet weekly targets.
We're searching for an Sales Support Executive to join our team.
Working in a fast-paced and energised department, the Sales Support Execustive's role is the vital link between Head of Sales, the Business Development team, and our key partners.
This role has a hybrid working arrangement with 2 days per week in our London office and 3 days working remotely from home.