Posted by Parkside Office Professional • £17.12/hr
Our international client requires an experienced Customer Relations Specialist to join their team for a minimum period of 6 months
The role is responsible for managing and resolving difficult customer situations once escalated from the Level 2 team.
Key skills are showing empathy and understanding of the customer situation, and identifying solutions that maintain the customer's confidence in the brand whilst balancing the commercials.
We are seeking a Customer Service Representative to join our team in providing excellent service to our clients.
The ideal candidate will maintain strong working relations with customers, be able to multi task and stay clam under pressure.
Main Role and Responsibilities
Acts as a liaison between Sales, Onboarding and Fulfilment, Credentialing, Supply Chain, Finance and Operations teams providing a single point of contact for all sales and logistics related processes.
Posted by Pertemps Redditch Commercial • £12.80/hr
Customer Service Representative; Redditch based
My client is a manufacturer of precision tools and are looking for a Customer Service Representative to provide excellent customer service and promote their ideas throughout the organisation.
My client's main goal is to increase customer satisfaction, loyalty, and retention and to meet the customer needs and their expectations.
As the Customer Relations Specialist, you will manage customer care, queries, and complaints from start to finish, ensuring timely and appropriate resolutions.
Our client, a leading manufacturer in the construction sector, is seeking a Customer Relations Specialist to join their dynamic team in Milton Keynes.
This role is integral to ensuring the delivery of exceptional customer service and enhancing the overall experience for their customers.
My client is seeking an experienced Customer Support Representative to join their dedicated team and department based in Newcastle-under-Lyme, who are a key player within their industry-leading, wider global group.
They provide comprehensive support services within the manufacturing/industrial industry.
Their services include mechanical, electrical, and electronic refurbishment and repair, as well as design, installation, and full commissioning of projects.
As a Customer Service Representative, you'll be responsible for the behind-the-scenes processing service, looking after all web and email-based customer enquiries, such as applications, enquiries, complaints, written correspondence and other back-office activities.
You will move across different processes of the scheme learning new skills and processing different types of customer correspondence.
The role will involve providing specialist advice, quick thinking and cross referencing to clear set processes, guidance and systems.