Our client a leading designer and manufacture of pet products based in Nottingham are recruiting for a manager to head up their Customer Relationship Management department.
This role is open due to huge growth of the business.
Posted by Saint-Gobain UK & Ireland • £25K/yr to £26K/yr
At Okarno (Saint Gobain) we are looking for a customer focused individual to join us as a Customer Service Advisor, in order to provide support to our customers from our Ruddington Site.
Are you someone who is passionate about putting customers first, progressing your career, and having varied working days?
Working out of our modern Nottingham Based Showrooms.
Due to our continued success, we are expanding our sales Operation and are looking for Sales Design Consultants who can flourish within a unique direct sales environment.
We are part of a £60m turnovergroup and are the leading installer of Orangeries, Conservatories, Garden Rooms, Glazed Extensions and Windows and Doors throughout the Nottingham area.
Posted by Tamsin Wheatcroft Recruitment • £30K/yr to £40K/yr
General
To generate revenue for the business and ensure a quality service is provided to all clients in accordance with their needs and requirements.
Overall objective
To manage a book of business of existing clients and develop a pipeline of new business, whilst continually looking for opportunities for cross-selling and up-selling relevant products in relation to commercial and personal insurances, whilst ensuring full FCA compliance.
Leading by example and advocating our business beliefs, values, and vision What you'll need to have A true passion for the customer experience and finding ways to enhance customer journeys Collate and act upon feedback, and be the lead on "the voice of the customer" Experience in large scale transformation projects An influential communicator who enjoys building presentations, and presenting their work to large scale audiences Experience in complaints management up to and including executive level A keen eye for detail who can analyse data and solve problemsIt would be great if you also have Experience of working within contact centre(s) and or retail environmentOur benefits Boots Retirement Savings Plan Discretionary annual bonus Generous employee discounts Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more.We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at rewards.
Customer Excellence Partner Recruitment Partner: Jim TrusslerThis is an exciting new role to Boots Opticians, which is based in our Nottingham Support Office, and will report into the Customer Operations Manager.The Customer Excellence Partner must have a great passion for customer excellence, and strive to enhance our customer journeys and overall experience.About the role Responsible for tracking, monitoring, and analysing all customer feedback, to identify opportunities to enhance our customer journey and experience Managing relationships with customer feedback-centric partners/suppliers, working collaboratively to ensure we are maximising visibility, and understand all customer feedback Liaising and collaborating with key internal and external stakeholders, ensuring we are sharing customer insights with relevant areas and influencing continuous improvement Continuous collation of all customer insight and metrics, and the production of visual presentations to be shared with key stakeholders at MD level and above Be the voice of the customer advocate across the business, striving for customer excellence Proactive and positive approach to change and collaboration, supporting the wider customer operations team as and when required Potential to grow remit and manage a customer focused team in the future.
Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.Why Boots OpticiansAt Boots Opticians, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential.