Are you someone who is passionate about putting customers first, progressing your career, and having varied working days? If yes, then this role could be for you
At Okarno (Saint Gobain) we are looking for a customer focused individual to join us as a Customer Service Advisor, in order to provide support to our customers from our Ruddington Site.
Okarno is leading distributor of some of the UK's must have construction brands. Offering a diverse choice of over 500 trade and DIY products.
This role will be fully office based whilst training in the role. Once you are fully competent in the role a hybrid model of work will then come into effect.
What You Will Be Doing
As a Customer Service Advisor within the Value Chain Team, you will be famous for delivering exceptional service and support to our valued customers. You ensure customer satisfaction and retention by addressing inquiries, resolving issues, and providing information in a professional and efficient manner. You will be taking and amending orders whether via EDI, emailed or over the phone. You are acting as the first point of contact for customer service queries including stock availability, product information, bespoke orders, recycling schemes, account management for specific customers, support with the website, social media, delivery updates and any other customer service request.
- Providing up to date information about customer orders, delivery leadtimes, and despatch information.
- Processing and managing a range of different types of orders
- Proactively managing the customer order book to meet our company despatch forecasts and our customers' needs.
- Liaising with production planners and logistics teams to ensure that leadtimes are as close as possible to customer requirements and that all delivery requirements are understood and well communicated between all parties.
- Liaising with credit control functions to ensure that any potential credit issues are understood.
- What We Are Looking For
We are looking for a customer-focused and proactive person who enjoys working as part of a team, whilst also being able to manage your own workload.
We are looking for the right person to fit in with our Saint-Gobain culture, but we know this needs to be right for you too.
Skills
- Excellent written and verbal communication skills including listening and questioning.
- Excellent organisational skills and the ability to work flexibly to meet changing priorities and deadlines in an unpredictable and reactive environment.
- A natural desire to help people and provide a first class customer experience at all times.
- An enthusiastic approach to work and a positive attitude.
- Driven to seek improvements in the way that we work, to suggest new ideas and to influence colleagues to help implement new initiatives
What's in it for me?
In return for your hard work, we have a range of benefits to offer, some of which include; high street discounts, pension schemes, opportunities for career progression, and so much more.
Are Okarno and Saint-Gobain inclusive employers?
Saint-Gobain is the worldwide leader in light and sustainable construction improving daily life through high-performance solutions. From wherever you are, let your unique personality and our values guide you every day to invent a more sustainable world.
We understand that a diverse workplace is not only a more enjoyable place to be, but also facilitates better decision making and innovation. So, whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us.
And what about flexibility?
The world of work is changing. At Saint-Gobain, we're always open to new ways of working. Everyone has different needs and commitments.
Our standard working pattern is 8.00am-4.00pm or 9.00am - 5pm Monday to Friday - though if you need some flexibility- we'll happily discuss any need you might have for this role: flexible hours, job-sharing, part-time working, or anything else that matters to you. We can't promise to meet every request when we're recruiting. But we do promise to listen.
If you match our criteria, we will be in touch to discuss your experience and more about you as a person, we look forward to hearing from you!