Overall objective:
To manage a book of business of existing clients and develop a pipeline of new business, whilst continually looking for opportunities for cross-selling and up-selling relevant products in relation to commercial and personal insurances, whilst ensuring full FCA compliance.
To generate revenue for the business and ensure a quality service is provided to all clients in accordance with their needs and requirements.
Duties and responsibilities:
Key Performance Indicators
Ensure all Key Performance Indicators are achieved (new business, renewals, cross selling, renewal/retention ratio and overall profitability) and are attained compliantly with FCA regulation.
Commercial business
Ensure accuracy, efficiency and professionalism when dealing with both client and insurer and conducting related administration work:
o Prospect new leads
o New business
o Renewals
o Mid Term Adjustments
o Claims
o Queries
o Premium financing arrangements
o Cover note issuance
o Negotiation and presentation to insurers in order to secure most appropriate cover for the client
o Presentation of recommendations and cover to the client
o Closing the sale and ensuring cover is on risk
o Securing cross selling business and referrals
- Ensure all business activity fully complies with FCA regulation and company procedures as detailed in the Conduct Polices and Guides to Best Practice.
Handle any complaints in accordance with regulation, the Company's Conduct Policy and Guide to Best Practice
- Conduct learning, training and assessment exercises in accordance with the individual T&C scheme applicable to you. Identify further areas for development as required.
- Achieve and maintain a high level of customer service and promote exceptional customer care standards at all times
- Develop and maintain a professional working relationship with all clients and ensure expert advice in all areas of business.
- Actively secure renewal business by re-broking existing business to ensure the client is presented with the most suitable and cost effective cover
- Attend networking and industry events to source prospects, where appropriate
- Promote and increase the use of premium finance schemes
- Support the Partners with duties where required
Compliance
Be aware of the contents of the company's Guides to Best Practice and ensure a full understanding of the following subjects, as a direct relation to the role. Ensure full compliance to the procedures contained within the Guides
o Commercial business
o Consumer business (if applicable)
o Consumer Credit
o Complaints
o Contract Certainty
o Errors & Omissions
o Training and Competence
o Conflicts of Interest
o Treating customers fairly
oWhistleblowing
o Financial Crime
o Data Security and General Data Protection Regulator
o Record Keeping
- Ensure compliance to the company's employment policies and procedures as contained within the Employee Handbook.
- Ensure compliance with the Individual Conduct rules and Conduct policies.
- Ensure all other company practices and procedures are followed and adhered to.
- Where appropriate take responsibility for meeting the reporting requirements of the FCA
- Where required ensure staff are adhering to FCA compliance. Perform regular file and sales audits.
Treating Customers Fairly:
- All employees are responsible for engaging with the senior management of the firm in ensuring that our customers are consistently treated fairly and for observing all of the firm's TCF procedures.
Professional development:
- Conduct learning, training and assessment exercises in accordance with the individual T&C scheme applicable to you. Identify further areas for development as required.
- Attend supervision sessions, team and management meetings as appropriate.
- Attend in house training and external training courses as agreed.
Insurer/Underwriters:
- Develop and maintain effective and valuable relationships with insurers and underwriters for the benefit of the company and its clients.
- Comply with the administration requirement of any given insurer.
- Assimilate all company literature circulated by the firm or its agencies.
Security:
- Ensure personal data (client and employee) is secure, held and properly utilised in accordance with the principles of the Data Protection Act (2018) and Company policies.
- Work at all times within strict confidentiality guidelines and the principals of the Data Protection Act (2018) and Company policies.
- Report any potential breaches, including weaknesses in current systems,