Posted by Central Employment Agency (North East) Limited • £40K/yr to £45K/yr
This role is critical to ensuring the smooth delivery of services to our clients and will act as the main point of escalation for both the account management and customer service teams.
The ideal candidate will be an exceptional people leader with a strong focus on personnel management, client satisfaction, and operational efficiency.
Central Employment is proud to partner with one of the UK's fastest-growing fulfilment companies with their Head Office in Gateshead.
We are seeking a proactive and motivated Customer Success Manager (CSM) to manage our clients SME customers, ensuring they derive maximum value from solutions.
The Client
They are committed to empowering businesses through our innovative vehicle operations cloud platform, their solutions help mobile workers and fleet managers digitise, automate, and optimise processes, delivering on the transformational promise of these cutting-edge technologies.
Our client is a pioneer in utilising digital, IoT, and AI technologies to transform vehicle fleet management and mobile workforce operations.
Posted by Central Employment Agency (North East) Limited • £30K/yr
General
Central Employment are delighted to be working for a long term global industrial manufacturing and engineering client, as they look to recruit a B2B Customer Account Manager.
B2B Customer Account Manager profile
Establishing and building strong internal customer relationships and communications channels within the group will be key, simultaneously managing day to day issues that may arise between the production, engineering teams and its internal customers, while identifying and implementing opportunities to grow the business.
Key responsibilities
Develop and maintain a thorough understanding of how the company operates, its products, their use in application and company internal processes and procedures.
Posted by Central Employment Agency (North East) Limited • £28K/yr to £30K/yr
As a Client Partnership Manager, you will be responsible for selected clients to not only ensure they have the high-quality experience they will be used to but also increase revenue through a variety of offerings that are relevant to their needs.
With their ongoing expansion across multiple departments, they are now looking for a Client Partnership Manager to work on selected portfolios to increase sales through value-added services.
Central Employment is proud to be partnering with one of the UK's fastest-growing fulfilment companies with their Head Office and sites across the North East.
Are you passionate about providing exceptional customer service
My client, based in Stockton-on-Tees, is seeking a dedicated Customer Service Specialist to join their team and manage a portfolio of customer accounts.
Key Accountabilities
Build and maintain operational relationships with customers, understanding their needs and providing sustainable solutions.
Accurately process customer orders and maintain records.