Are you passionate about providing exceptional customer service?
My client, based in Stockton-on-Tees, is seeking a dedicated Customer Service Specialist to join their team and manage a portfolio of customer accounts.
Key Accountabilities:
- Accurately process customer orders and maintain records
- Build and maintain operational relationships with customers, understanding their needs and providing sustainable solutions
- Maintain effective communication across internal teams to meet customer requirements
- Inform customers of any additional charges and provide order updates and relevant documentation
- Coordinate necessary documentation for import, export, and transit movements
- Drive continuous improvement and streamline internal processes for enhanced customer satisfaction
- Participate in team meetings and contribute to achieving and maintaining KPIs
- Ensure timely and accurate invoicing of all charges to customers
- Monitor order performance and suggest improvements to enhance margins on customer accounts
Knowledge, Skills & Experience:
- Minimum of two years of customer service experience in an office-based environment
- Grade C/4 in GCSE Maths and English or relevant degree (desirable)
- Experience in a customer-facing role with a proactive approach to customer service
- Meticulous attention to detail with high-quality standards, able to work under pressure and adapt to changes
- Excellent interpersonal skills with the ability to build professional relationships
If you are a motivated individual with a passion for customer service, we would like to hear from you.
For more information, please contact Emily Watson from our Middlesbrough office.