Join Our Inclusive Team at CRM Students!
Are you ready to embark on a rewarding journey with CRM Students, a leading luxury student accommodation provider in the UK? We're thrilled to invite passionate individuals to apply for the role of Customer Service Assistant at one of our prestigious sites.
This is a part time role working Monday to Friday between 11:00am - 15:00pm
About Us: At CRM Students, we believe in fostering a vibrant and inclusive community where every individual feels valued and respected. As an integral part of our Accommodation Management Team, you'll play a pivotal role in ensuring that our residents enjoy a truly luxurious living experience while receiving top-notch customer service.
Key Responsibilities:
?? Perform daily administrative tasks to uphold our high service standards for students, staff, and clients.
?? Establish and maintain professional practices to guarantee impeccable accommodation standards, prioritizing cleanliness and comfort.
?? Safeguard monetary transactions and adhere to CRM cash handling procedures with diligence and integrity.
?? Manage the issuance of keys and access devices, including any parking administration, in alignment with residence protocols.
?? Provide prompt and courteous responses to customer inquiries, fostering positive relationships and ensuring their needs are met.
?? Keep residents informed of current and upcoming developments, demonstrating effective communication skills.
?? Cultivate excellent rapport with service users, prioritizing their satisfaction and well-being.
?? Maintain accurate records in collaboration with the Accommodation Management Team, ensuring accountability and transparency.
?? Under supervision, oversee risk and safety protocols within the property, prioritizing the well-being of all residents.
Desired Skills and Qualifications:
?? Proven track record in customer service, with proficiency in face-to-face and telephone interactions.
?? Confidence in communicating with clients and customers, ensuring their needs are met with professionalism and empathy.
?? Impeccable attention to detail and strong problem-solving abilities, with a commitment to delivering excellence in all tasks.