Customer Excellence Partner Recruitment Partner: Jim TrusslerThis is an exciting new role to Boots Opticians, which is based in our Nottingham Support Office, and will report into the Customer Operations Manager.The Customer Excellence Partner must have a great passion for customer excellence, and strive to enhance our customer journeys and overall experience.About the role Responsible for tracking, monitoring, and analysing all customer feedback, to identify opportunities to enhance our customer journey and experience Managing relationships with customer feedback-centric partners/suppliers, working collaboratively to ensure we are maximising visibility, and understand all customer feedback Liaising and collaborating with key internal and external stakeholders, ensuring we are sharing customer insights with relevant areas and influencing continuous improvement Continuous collation of all customer insight and metrics, and the production of visual presentations to be shared with key stakeholders at MD level and above Be the voice of the customer advocate across the business, striving for customer excellence Proactive and positive approach to change and collaboration, supporting the wider customer operations team as and when required Potential to grow remit and manage a customer focused team in the future.
Leading by example and advocating our business beliefs, values, and vision What you'll need to have A true passion for the customer experience and finding ways to enhance customer journeys Collate and act upon feedback, and be the lead on "the voice of the customer" Experience in large scale transformation projects An influential communicator who enjoys building presentations, and presenting their work to large scale audiences Experience in complaints management up to and including executive level A keen eye for detail who can analyse data and solve problemsIt would be great if you also have Experience of working within contact centre(s) and or retail environmentOur benefits Boots Retirement Savings Plan Discretionary annual bonus Generous employee discounts Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more.We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at rewards.
Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.Why Boots OpticiansAt Boots Opticians, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential.
Posted by STORMX RECRUITMENT LIMITED • £30K/yr to £34K/yr
Our client is a well-established, innovative and rapidly scaling business based in a wonderful location, looking for ambitious and warm operators, with a real eye for customer excellence to join their friendly team on a permanent basis.
We're able to look at a range of different candidates - experienced Customer Service practitioners looking to develop into more of a commercial role, but also people with experience in the Partnerships and Onboarding sector, who are looking for a new challenge.
The role is a chance within a progressive business, created due to continued success and growth of the business.
Posted by Elliot Marsh Head Hunting Partners • £45K/yr to £60K/yr
General
Our client have an exciting opportunity for a Partner Manager to join the team.
About the client
Our client is a global leader in payment processing, offering secure and innovative solutions that enhance customer experience and streamline business operations.
This innovative approach has positioned the company as a significant player in the Fintech Payments sector.
Posted by Lifetime Training Ltd • £49K/yr to £54K/yr
We are looking for a proactive, client-focussed person to be the primary interface with selected employer partners, holding overall accountability for business partnering and key stakeholder relationships.
You will provide leadership and direction for the Partnership Associates driving a consistent approach to maximise the revenue available.
You will be accountable for setting and leading the strategic direction and intent for programme delivery, as well as establishing and achieving objectives to realise the partnerships' full potential.
Our client, an established serviced accommodation agency headquartered in stunning Exeter, Devon, is looking for a Partner Relationship Manager to join their team.
BENEFITS: Wow!
Are you ready to join an exciting journey and revolutionise the corporate accommodation industry?
Working as part of the Customer Data Change of Tenancy team, the role will interface between the Shared Service Centre (SSC) and the back-office operational teams to ensure our customers and partners receive the highest standard of service at all times and that performance levels are achieved.
In this customer facing/operational role you will be responsible for the management of the change of customer process, ensuring all allocated sites have appropriate terms of supply and any changes are recorded accurately.
We are seeking an experienced Client relationship co-ordinator to join a thriving dynamic team.
The ideal candidate will be committed to driving exceptional customer service, providing the highest quality with the quickest delivery, and up-selling using our strong unique selling proposition and well-earned reputation.
This role requires a focused customer service approach and consistently demonstrates excellent communication and professionalism.