Client Relationship Co-Ordinator
We are seeking an experienced Client relationship co-ordinator to join a thriving dynamic team. The ideal candidate will be committed to driving exceptional customer service, providing the highest quality with the quickest delivery, and up-selling using our strong unique selling proposition and well-earned reputation. This role requires a focused customer service approach and consistently demonstrates excellent communication and professionalism.
Day-to-day of the role:
- Handle requests for quotations and follow up on backlogs, working closely with the logistics department and external warehouse.
- Answer calls, manage general emails, and perform administrative tasks.
- Process inbound sales calls and purchase orders received via various channels.
- Inform customers of unit prices, shipping dates, anticipated delays, and any additional information required by customer via sales acknowledgment.
- Enter and approve sales orders from customer purchase orders.
- Recommend packaging needed on orders.
- Review documents for completeness and accuracy prior to data entry.
- Participate in the quality management system continuous improvement process relating to the sales function.
- Partner with customers to address their project needs and assist in finding solutions.
- Prepare documentation/nameplates to be shipped to customers.
- Provide backup for other Customer Service team members during holidays or leave.
Required Skills & Qualifications:
- Related experience in customer service.
- Proficiency in Microsoft Navision and MS Office (Outlook, Excel, PowerPoint, and Word).
- Excellent verbal and written communication skills in English.
- Exceptional interpersonal skills, self-starter, and able to work with cross-functional teams.
- Strong time management skills with the ability to focus on multiple projects with minimal supervision.
- Ability to prioritize workload to meet changing business needs and work effectively with a variety of situations and personalities.
- Maintain integrity, confidentiality, and professional maturity.
Benefits:
- Competitive salary based on experience.
- Opportunity to work with a dynamic team in a supportive environment.
- Continuous professional development and opportunities for growth.
- Up to 12% bonus scheme
- 1 day a week working from home
- Early finish on a Friday
- Private healthcare
- Free onsite parking