Customer Experience Manager / Customer Proposition Manager / Head of Customer Experience / Head of Propositions / Propositions Leads / Digital Proposition Lead
You will be working with the Head of Customer Experience & Proposition who has recently joined the company and wants to move at pace to reshape and refine their customer propositions across the business.
Join us as a Customer Experience Proposition Development Lead within the Customer team and you'll be a big part of this.
Our ultimate objective is to deliver exceptional customer support, ensuring that every interaction leaves customers delighted with their decision to choose us.
What does the End goal look like ?
Our customer support staff are expected to embody patience, courtesy, and kindness in every conversation, ensuring that all inquiries are promptly addressed.
My client is seeking a Customer Service Exceutive to join their team ASAP.
You will manage and assist in raising the profile of the department and be the main point of contact for the Customers in the order, delivery to invoice process.
As the Customer Service Executive, you will be responsible for managing the planning, receipt and action of all orders/queries to lead time.
Posted by Fintellect Recruitment • £65K/yr to £80K/yr
Our client is on a quest to be the world's most proactive bank.
They believe that everyone has the right to access, understand and manage their money with confidence.
Their ambition is to improve lives by providing better clarity, intelligence and technology to empower every individual in making the smartest financial decisions.
Benefits: PMI, Highly Competitive Pension and Travel discounts
The first thing to highlight here is this role is the first of it's kind within the business, they have spent the last 6 months rebuilding their data reporting and getting the business for a role like this.