At Samsung UK, the Customer Experience team is the go-to squad for all things customer support, covering a wide range of products and services.
General
The Customer Experience (CX) team focus on the service customers receive post sale, your new role as National Performance Coordinator is to support Samsung's repair partners with continuous improvement, training, service levels and repairs.
Your mission will be to build strong internal and external relationships their our repair partner network, supporting their continuous improvement, implementing change and uplifting performance.
Our client is a well established sales and marketing company based in London, they have a stellar reputation for providing excellent service to their growing portfolio of clients.
This is a fast paced role with great career progression opportunities, our client will only consider candidates that are available on the equivalent of a FULL TIME basis.
As brand custodians, we are lucky to work for a dynamic, thriving, and ethical business, with people from diverse backgrounds, who bring their true selves to work, and where anyone can grow their career.
Dr. Martens is a globally recognisable and culturally influential British brand, with over 60 years of rich heritage.
We are guided by three core values that are at the heart of everything we do: be yourself, act courageously, and show you care.
As a Sales & Customer Experience Manager you will motivate and drive the Sales and Customer Care team to achieve outstanding levels of service and drive sales growth.
We have an excellent opportunity for a full-time permanent Sales & Customer Experience Manager to join the team of an award-winning brand based in Bracknell, Berkshire.